Privacy policy
1.General Information
1.1 By providing us with your personal information, you agree to the terms of Zella Skincare’s Privacy Policy and authorise us to process such information as is set out herein.
1.2 This Privacy Policy sets out and explains how and when we process personal information. If you have any questions arising from the processing of information, you may contact us for assistance at support@zellaskincare.com.
1.3 This Privacy Policy applies to all websites or services that refer to this Privacy Policy.
1.4 Responsible Party
1.4.1 Responsible for the processing of personal data within the meaning of Chater 1, Section 1 of POPI is:
1.4.2 Contact details of the Information Officer: Lizelle Engelbrecht, +27 (0) 76 907 6592
2. Applicable Law
2.1 This Privacy Policy is governed by the laws of the Republic of South Africa.
2.2 The Promotion of Access to Information Act 2 of 2000 – This act sets forth your rights in relation to the information we have about you as well as when and how you may request access to that information.
2.3 The Protection of Personal Information Act 4 of 2013 – Regulates the processing of your personal information.
2.4 In the event of any dispute arising between the parties on any matter relating or arising out of this Privacy Policy, it will be resolved by our Customer Relations Department.
3. Privacy
3.1 Zella Skincare (Pty) Ltd is required to take all reasonable steps to protect your personal information and for the purposes of this clause, “personal information” is defined as detailed in the Protection of Personal Information Act 4 of 2013.
3.2 We may electronically collect, store and use the following personal information of the users of this website:
3.2.1 Name and Surname;
3.2.2 contact numbers;
3.2.3 Non-personal browsing habits and click patterns;
3.2.4 Email address
3.2.5 IP Address
3.3 We primarily use your personal information only for the purpose for which it was originally collected. We will use your personal information for a secondary purpose only if such purpose establishes a legitimate interest for you or for us and is closely related to the original purpose.
3.4 We are permitted to collect, store and use the above-mentioned for the following purposes:
3.4.1 Required by law, instructed by you and/or our profession;
3.4.2 To greet and welcome you when you access the website;
3.4.3 To inform you of facts in respect of your access and use of the website – If you have agreed to this;
3.4.4 To inform you of competitions and promotions offered by Zella Skincare – If you have agreed to this;
3.4.5 Communicate requested information to the user;
3.4.6 To confirm your identity when you proceed with a transaction on the website; and
3.4.7 To compile non-personal statistical information relating to browsing habits, click patterns and access to the Zella Skincare website.
3.5 The above mentioned information is collected either electronically by utilising cookies or is provided by the user willingly. You may regulate the use of cookies independently with your personal search engine settings.
3.6 Zella Skincare may collect, compile, save, maintain, share, disclose and sell any information collected from users, subject to the following conditions:
3.6.1 Zella Skincare shall not disclose or make public any personal information about you unless you have consented;
3.6.2 Zella Skincare shall disclose information without the user consent only through legal process; and
3.6.3 Zella Skincare may compile, use and share any information that does not relate to any specific individual.
3.7 Zella Skincare reserves the right to non-personal statistical information collected and compiled by Zella Skincare.
3.8 You acknowledge and agree that certain personal information such as your full name, email address, contact details and delivery address, may be given to the courier company to ensure delivery of the products you have purchased.
3.9 Kindly keep in mind that if you directly divulge personal identifiable information or personal sensitive data through Zella Skincare public message boards, this information may be collected and utilised by others.
3.10 With your consent we may send you emails relating to our products and other updates.
3.11 Zella Skincare encourages you to evaluate the privacy policy of any website you choose to link from Zella Skincare so that you can understand how those websites collect, use and share your information.
3.12 Zella Skincare is not liable for the privacy policies or other content on the websites beyond our own.
4. Data collection
4.1 Our website collects several modes of data
4.2 Particular information is collected automatically. This includes, but is not limited to:
4.2.1 Ad data;
4.2.2 Click stream data;
4.2.3 Device ID’s;
4.2.4 Geo-location information;
4.2.5 HTTP protocol elements;
4.2.6 Traffic to and from the website;
4.2.7 Referring URL.
4.3 Information can also be collected from you through the website. This includes, but is not limited to:
4.3.1 Your name;
4.3.2Age;
4.3.3 Gender;
4.3.4 Postal address;
4.3.5 Email address;
4.3.6 Phone number;
4.3.7 Preferences;
4.3.8 Opinion.
4.4 Collected information can be used for the following purposes:
4.4.1 Improving website user experience;
4.4.2 Website and system administration;
4.4.3 Providing goods and services to you;
4.4.4 Marketing and promotions;
4.4.5 Research and development.
4.5 This data will be utilised by us and our contractors and agents.
4.6 You may amend or update the information we have about you by sending an email notifying us of the detail amendments.
4.7 We are required to ensure that we hold updated and correct and personal information therefore we may need to from time to time update your personal information and request your assistance in doing so. For that purpose, we may contact you via email or telephonically, or via any other contact form that we have for you.
4.8 On occasion, we may send marketing and promotional communications to you. You may opt out from receiving such communications at any point. Should you wish to opt out, please proceed to complete the unsubscribe instructions in our communications or contact us through the contact details provided on the website.
5. Your rights
5.1 Rights of access, rectification and erasure, restriction of processing, data portability, and to object.
5.2 At any time you may request that we delete your information or refrain from using it. If the information is needed in order to complete a transaction, we will not be able to complete the transaction. If we are required by law to keep the information, we will not be able to delete it.
5.3 You may unsubscribe to any of our electronic material by clicking on the unsubscribe option of by contacting us. In such an event, we will remove your information in a secure way.
5.4 You have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data.
6. Security
6.1 A user that tries to deliver any harmful code to the website or tries to obtain unauthorised access to any page on the website will be prosecuted.
6.2 Zella Skincare will claim civil damages from the user if it suffers any damage or loss.
6.3 You undertake that your login name and password will be utilised for your own personal use and that you will not reveal it to any third party.
6.4 You consent to Zella Skincare taking all reasonable steps available to ensure the security and integrity of the administration office and website.
6.5 We undertake that we have taken reasonable precautions to ensure the credit card handling that is conducted to receive payment for the products sold.
6.6 We have no access to any confidential information in respect of your payment method.
6.7 Only our bank partner will access confidential information including – your credit card number, CVV, expiry date.
6.8 We cannot be held liable for security breaches occurring on the users electronic device, such as a computer or phone, which may occur due to the absence of adequate virus protection software or spyware that the user may have inadvertently installed on their device.
7. Hosting
7.1 Our website is hosted by Godaddy. They provide us with the online platform that allows us to sell our products and services to you.
7.2 Your data is stored through their data storage, databases and the general hosting application.
7.3 They store your data on a secure server behind a firewall.
7.4 By consenting to our Privacy Policy, you consent to the use of your information by our host.
8. Payment
8.1 If you choose a direct payment gateway to complete your purchase, then DPO Group stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard PDI-DSS.
8.2 Your purchase transaction data is stored only as long as is required to complete your purchase transaction. After it is complete, your purchase transaction information is deleted.
8.3 All direct payment gateways adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brands such as MasterCard and Visa.
8.4 PCI-DSS requirements help ensure the secure managing of credit card information by our website.
9. The use of cookies
9.1 Our Cookie Policy explains what cookies are, how they are used by us and how third parties we may partner with may use cookies on the service, your choices in respect of cookies and further information about cookies.
9.2 By using this service, you consent to the use of cookies.
9.3 What is a cookie?
9.3.1 A cookie is a basic text file that is stored on an electronic device, such as a mobile phone, computer, tablet or other, by a website’s server.
9.3.2 Each cookie is unique to your web browser and contains anonymous information such as a unique identifier and the website name.
9.3.3 This allows the website to remember information such as your personal preferences, your product preferences or what is in your shopping cart.
9.3.4 Cookies can be sessions or persistent cookies. Session cookies are deleted as soon as you close the web browser. Persistent cookies remain on your device when you go offline.
9.4 Why do we use cookies?
9.4.1 Our website utilises first and third party cookies to allow us to:
9.4.1.1 Improve your experience on our website through different means such as storing preferences – through keeping a user logged in or determining aggregate usage behaviour – time on the website, number of pages visited etc. This is done through web analystics tools like Google Analytics.
9.4.1.2 Provide more relevant display advertising to users who have visited the website by using third party tools such as Facebook Pixels.
9.4.1.3 To authenticate users and prevent fraudulent use of user accounts.
9.5 Cookie opt out
9.5.1 Most web browsers provide the option to block some or all cookie types should you wish to.
9.5.2 Users can also opt out of the Google display network using the add preference manager.
9.5.3 Zella Skincare recommends that you do not block cookies as many of the features of the website use cookies to enhance your experience of the website.
9.5.4 Kindly note, should you delete cookies or refuse to accept them, you might not be able to use all the features we offer, you may not be able to store your preferences and some of our pages may not display properly.
10. Third party links
10.1 No person, business or website is allowed to be linked to any pages on this site without prior written permission from Zella Skincare.
10.2 Certain content, products and services available through our website may include material from third parties.
10.3 Third party links on our website may direct you to third party websites that are in no way affiliated with Zella Skincare.
10.4 Zella Skincare may provide hyperlinks to websites not controlled by us and such links do not imply any agreement, endorsement or support for the content of such websites.
10.5 Zella Skincare is not liable for any harm or damages in respect of purchases or use of goods, services, content, resources or any other transaction done in connection with any third party website.
10.6 Please evaluate thoroughly the third party’s policies and practices and ensure you understand them before you enter into any transaction.
10.7 Complaints, concerns, claims and/or questions in respect of third party products must be directed to the third party.
11. User comments, feedback and other submissions
11.1 If, at our request, you send specific submissions – for example a competition entry or without a request from us you send creative ideas, proposals, suggestions, plans or other materials, whether online, by postal mail, by email or otherwise – for example comments, you consent that we may, at any point, without restriction, edit, copy, distribute, publish, translate and otherwise use in any form any comments that you forward to us.
11.2 We are and shall be under no obligation to:
11.2.1 To respond to any comment;
11.2.2 Maintain any comments in confidence;
11.2.3 To pay compensation for any comments.
11.3 We may, but have no obligation to monitor, edit or remove material that we determine in our sole discretion is unlawful, threatening, offensive, defamatory, libellous, obscene, pornographic or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
11.4 You agree that your comment(s) will not violate any right of any third party, including trademark, copyright, personality, privacy or other personal and proprietary right.
11.5 You further agree that your comments will not contain any unlawful, abusive, libellous, obscene material or contain any computer virus or other malware that could in any way affect the operation of the website or any of its related services.
11.6 You may not utilise a false email address, profess to be someone other than who you are or otherwise mislead us in third parties as to inception of any comments.
11.7 You are solely liable for any comments you make and their accuracy.
11.8 Zella Skincare takes no responsibility and assumes no liability for any comments posted by you or any third party.
12. Age of consent
12.1 By utilising this website, you represent that you are at least the age of majority – 18 years old.
13. Changes
13.1 Zella Skincare reserves the right to amend this Privacy Policy at any point, so please review it regularly.
13.2 Amendments and clarifications will take effect immediately upon their posting to the website.
13.3 Should we make material changes to this policy, we will notify you here, on the website, that it has been updated so that you are aware of what information we collect, how we utilise it and under what circumstances, if any, we use and/or disclose it.
13.4 If our online business is acquired or merged with another business, your information may be transferred to the new owners so that it may continue to sell products to you.